Effective date: July 28, 2025
At IONNA LLC (“IONNA”), we take your privacy seriously. Please read this Privacy Policy to learn how we
treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.
Remember that your use of IONNA’s Services is at all times subject to our Terms of Service,
https://ionna.com/terms-of-service , which incorporates this Privacy Policy. Any terms we use in this
Policy without defining them have the definitions given to them in the Terms of Service.
As we continually work to improve our Services, we may need to change this Privacy Policy from time to
time. We will alert you of material changes by placing a notice on the IONNA website, by sending you an
email and/or by some other means. Please note that if you’ve opted not to receive legal notice emails
from us (or you haven’t provided us with your email address), those legal notices will still govern your use
of the Services, and you are still responsible for reading and understanding them. If you use the Services
after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.
This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.
This chart details the categories of Personal Data that we collect and have collected over the past 12
months:
| Category of Personal Data (and Examples) | Business or Commercial Purpose(s) for Collection | Categories of Third Parties To Whom We Disclose this Personal Data |
|---|---|---|
| Profile or Contact Data such as first and last name, email, phone number and Vehicle ID. | * Providing, Customizing and Improving the Services * Marketing the Services * Corresponding with You | * Service Providers |
| Payment Data such as payment card type and last 4 digits of payment card. | * Providing, Customizing and Improving the Services | * Service Providers (specifically our payment processing partner, currently Braintree (offered by PayPal, Inc.)) |
| Commercial Data such as purchase history. | * Providing, Customizing and Improving the Services * Marketing the Services * Corresponding with You | * Service Providers |
| Device/IP Data such as IP address and domain server. | * Providing, Customizing and Improving the Services | * Service Providers |
| Web Analytics such as web page interactions and non-identifiable request IDs. | * Providing, Customizing and Improving the Services | * Service Providers |
| Geolocation Data such as IP-address based location information. | * Providing, Customizing and Improving the Services | * Service Providers |
| Sensory Data such as videos captured through CCTV on IONNA’s premises. | * Providing, Customizing and Improving the Services | * Service Providers |
| Other Identifying Information that You Voluntarily Choose to Provide such as emails, letters, and texts you send us. | * Providing, Customizing and Improving the Services * Marketing the Services * Corresponding with You | * Service Providers |
If you request a password reset, your IP address will be included in the reset email.
In addition, each of the above referenced categories of Personal Data may be collected, used, and
disclosed with the government, including law enforcement, or other parties to meet certain legal
requirements and enforcing legal terms including: fulfilling our legal obligations under applicable law,
regulation, court order or other legal process, such as preventing, detecting and investigating security
incidents and potentially illegal or prohibited activities; protecting the rights, property or safety of you,
IONNA or another party; enforcing any agreements with you; responding to claims that any posting or
other content violates third-party rights; and resolving disputes.
We will not collect additional categories of Personal Data or use the Personal Data we collected for
materially different, unrelated or incompatible purposes without providing you notice or obtaining your
consent.
We collect Personal Data about you from the following categories of sources:
We disclose your Personal Data to the categories of service providers and other parties listed in this
section. For more information, please refer to the state-specific sections below.
We may disclose any Personal Data that we collect with third parties in conjunction with any of the
activities set forth under “Other Permitted Purposes for Processing Personal Data” section above.
All of your Personal Data that we collect may be transferred to a third party if we undergo a merger,
acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in
whole or in part).
We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and disclose it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.
The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and
JavaScript (collectively, “Cookies”) to enable our servers to recognize your web browser, tell us how and
when you visit and use our Services, analyze trends, learn about our user base and operate and improve
our Services. Cookies are small pieces of data– usually text files – placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the
information we collect from you with information received from third parties, including third parties that
have placed their own Cookies on your device(s).
We use the following types of Cookies:
You can decide whether or not to accept Cookies through your internet browser’s settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new Cookie in a variety of ways. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.
To explore what Cookie settings are available to you or to modify your preferences with respect to
Cookies, you can access your Cookie management settings by clicking on the widget at the bottom of the page. To find out more information about Cookies generally, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.
We may serve advertisements, and also allow third-party ad networks, including third-party ad servers,
ad agencies, ad technology vendors and research firms, to serve advertisements through the Services.
These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including Personal Data) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties. Such information may be gathered through tracking users’ activities across time and unaffiliated properties, including when you leave the Services. To accomplish this, we or our service providers may deliver Cookies, including a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymized, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Web beacons allow ad networks to view, edit or set their own Cookies on your browser, just as if you had requested a web page from their site.
We seek to protect your Personal Data from unauthorized access, use, and disclosure using appropriate
physical, technical, organizational, and administrative security measures based on the type of Personal
Data and how we are processing that data. You should also help protect your data by appropriately
selecting and protecting your password and/or other sign-on mechanism; limiting access to your
computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
We retain Personal Data about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data. When establishing a retention period for specific categories of data, we consider who we collected the data from, our need for the Personal Data, why we collected the Personal Data, and the sensitivity of the Personal Data. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally. We retain your profile information and credentials for as long as you have an account with us.
As noted in the Terms of Use, we do not knowingly collect or solicit Personal Data from children under 13
years of age; if you are a child under the age of 13, please do not attempt to register for or otherwise use
the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at support@ionna.com.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to
prevent disclosure of Personal Data to third parties for such third parties’ direct marketing purposes; in
order to submit such a request, please contact us at support@ionna.com.
Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites
and web applications and services that you do not wish such operators to track certain of your online
activities over time and across different websites. Our Services do not support Do Not Track requests at
this time. To find out more about “Do Not Track,” you can visit www.allaboutdnt.com.
Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised
Statutes Chapter 603A.
If you have any questions or comments about this Privacy Policy, the ways in which we collect and use
your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:
