Here's what you can expect when you visit your local Rechargery

Question 1

I have a general inquiry/question about IONNA

Answer

We love hearing from you! Please fill out the form here.

Question 2

I’m having trouble with payment.

Answer

Call 1.833.ION.CHRG

Question 3

I’m having trouble with an IONNA dispenser.

Answer

Please use the feedback loop on the charger in question to let us know of any issue.

Question 4

Where can I find my local rechargery?

Answer

You can always check this website for the most up to date information on locations, including those that are coming soon! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps, ChargePoint, Presto, and more.

Question 5

What connectors will you find at a Rechargery?

Answer

IONNA provides access to NACS & CCS across the network. We also support the use of adapters purchased from your dealer. Check your local Rechargery for details.

Question 6

Are the IONNA Rechargeries open to everyone?

Answer

Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 7

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Presto, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 8

Can I use my vehicles mobile app to pay?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 9

How can I pay for charging?

Answer

You can always pay for charging with a credit card (tap, swipe, or insert), via app, Plug & Charge, Google Pay, and Apple Pay.

Question 10

Can I charge my Tesla at an IONNA Rechargery location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's and have NACS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge.

Question 11

Will Plug & Charge work at IONNA Rechargeries?

Answer

BMW, General Motors, Hyundai, Kia, Mercedes-Benz, Rivian, Ford, and Volvo drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Question 12

Does IONNA show up in my vehicles navigation system?

Answer

You can route to your closest IONNA station in BMW, Ford, General Motors, Hyundai, Kia, Mercedes, Porsche, Rivian, Stellantis and Toyota EVs.

Question 13

Can I use the ChargePoint App, ChargePoint Card, or ChargePoint Tap to Charge at IONNA?

Answer

You can start a charging session through the Chargepoint App. ChargePoint's "Tap to Charge" and the ChargePoint Card (RFID card) do not currently work at IONNA stations.

Question 14

Does the 20% discount apply to all BMW vehicles?

Answer

Yes, all BMW and MINI drivers who initiate charging with Plug & Charge or the My BMW App will receive 20% off charging sessions through September 30, 2026.

Question 15

Does Plug & Charge work for Volvo EX60 and EX90 vehicles?

Answer

Yes, Plug & Charge is available for Volvo EX60 and EX90* at IONNA Rechargeries nationwide. *2025 Volvo EX90 vehicles may require a free hardware upgrade from your dealership to use Plug & Charge.

Question 16

Does Plug & Charge work for KIA vehicles?

Answer

Yes, Plug & Charge is available for 2025 and newer KIA EV6 and 2026 and newer KIA EV9 at IONNA Rechargeries nationwide.

Question 17

How much is the Hyundai discount?

Answer

Eligible Hyundai and Genesis EV owners will receive a 10% charging discount on every charging session at all IONNA fast‑charging stations beginning Aug. 19, 2026.

Hyundai and Genesis EV owners receive an additional 10% bonus discount through Sept. 30, 2026.

Question 18

Where can I view my Hyundai discount during my charging session?

Answer

After you unplug, press the Cost Detail button on the charger to view the amount your session was discounted.

The Final Cost shown on the charger screen and in your MyHyundai or MyGenesis app is the amount you'll pay — your discount and any applicable taxes have already been applied.

Question 19

How do I receive the Hyundai discount?

Answer

For eligible EVs, simply charge at a participating IONNA station using either In-App Charging or Plug & Charge. The discount is applied automatically. A promotional code is not needed.

Question 20

Will the Hyundai discount work if I use my credit card at the IONNA charger?

Answer

No. You must use In-App Charging or Plug & Charge to receive the discount.

Question 21

Can I combine the Hyundai discount with other discounts that IONNA might offer?

Answer

Yes. At times IONNA may offer holiday pricing promotions. In this case, the discount will be applied to the IONNA promotional pricing.

Question 22

Is there a limit on how often I can charge to receive the Hyundai discount?

Answer

No, there is no limit. You can charge as often as you like and receive the discount when you use In-App Charging or Plug & Charge.

Question 23

How do I receive the Genesis discount?

Answer

For eligible EVs, simply charge at a participating IONNA station using either In-App Charging or Plug & Charge. The discount is applied automatically. A promotional code is not needed.

Question 24

Where can I view my Genesis discount during my charging session?

Answer