FAQs

Question 1

Does IONNA show up in my vehicles navigation system?

Answer

You can route to your closest IONNA station in BMW, Ford, General Motors, Honda, Hyundai, Kia, Mercedes, Porsche, Stellantis and Toyota EVs.

Question 2

Will Plug & Charge work at IONNA Rechargeries?

Answer

BMW, General Motors, Hyundai and Mercedes-Benz drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Question 3

Can I charge my Tesla at an IONNA Recharger location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's too and have both NACS and CCS charging bays. However, Tesla models before 2020 may require a Tesla upgrade to be able to charge. Please check your
Tesla Owners Manual for details on third-party charging.

Question 4

How can I pay for charging?

Answer

You can always pay for charging with a credit card (tap, swipe, or insert), Google Pay, Apple Pay.

Question 5

Can I use my vehicles mobile app to pay?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargePoint, MB.CHARGE Public, MyBMW, myCadillac, myChevrolet, myGMC, Stellantis Free2Move Charge, FordPass. Check back often as more apps are added as payment options.

Question 6

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargePoint, MB.CHARGE Public, MyBMW, myCadillac, myChevrolet, myGMC, Stellantis Free2Move Charge, FordPass. Check back often as more apps are added as payment options.

Question 7

Are the IONNA Rechargeries open to everyone?

Answer

Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 8

What connectors will you find at a Rechargery?

Answer

Every Rechargery will offer both CCS & NACS connectors. We also support the use of adapters purchased from your dealer.

Question 9

Can I make a reservation for a charger?

Answer

Not at launch, but working on it!

Question 10

Where can I find my local rechargery?

Answer

You can always check this website for the most up to date information on locations, including those that are coming soon! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps ChargePoint, Shell, and more.

Question 11

I’m having trouble with an IONNA dispenser.

Answer

Please use the feedback loop on the charger in question to let us know of any issue.

Question 12

I’m having trouble with payment.

Answer

Call 1.833.ION.CHRG

Question 13

I have a general inquiry/question about IONNA

Answer

We love hearing from you! Please fill out the form here.