Can I use my vehicles mobile app to pay?

Question 1

Can I use my vehicles mobile app to pay?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 2

Does Plug & Charge work for KIA vehicles?

Answer

Yes, Plug & Charge is available for 2025 and newer KIA EV6 and 2026 and newer KIA EV9 at IONNA Rechargeries nationwide.

Question 3

Does Plug & Charge work for Volvo EX60 and EX90 vehicles?

Answer

Yes, Plug & Charge is available for Volvo EX60 and EX90* at IONNA Rechargeries nationwide. *2025 Volvo EX90 vehicles may require a free hardware upgrade from your dealership to use Plug & Charge.

Question 4

Does the 20% discount apply to all BMW vehicles?

Answer

Yes, all BMW and MINI drivers who initiate charging with Plug & Charge or the My BMW App will receive 20% off charging sessions through September 30, 2026.

Question 5

When are where can I view my discount?

Answer

You can find your discounted price/kWh within the My BMW app before your begin your session as well as in the session summary.
The dispenser screen will only reflect the discount in the final cost displayed on the screen.

Question 6

I need help setting up my GM vehicle mobile app or Plug & Charge

Answer

Contact GM Support at 833-647-6937

Question 7

What are the benefits of BMW owners using an IONNA Rechargery?

Answer

IONNA is seamlessly integrated into the BMW Charging Network ecosystem. This means through both the vehicle navigation system and My BMW app, customers can view all the information they need regarding IONNA Rechargeries, including location, live availability, reviews, and nearby amenities. After setting up an account in the My BMW app, drivers can also use Plug & Charge at IONNA Rechargeries. Plug & Charge enables drivers to simply plug in and walk away, no apps or interaction with the charger is needed.

Question 8

How do I charge a BMW at IONNA?

Answer

BMW EVs from Model Year 2024 on can use the Plug & Charge function at IONNA. This means that no interaction with a credit card, the app or the charger Is required. Just plug In and walk away. To get set up, create an account with Shell Recharge within the My BMW app. Once completed, a Plug & Charge contract certificate will be automatically downloaded to the vehicle.

Question 9

Does the 10% discount apply to all GM vehicles?

Answer

It does! Starting March 2, every make and model is eligible to receive the discount, if they start a charge via the myChevrolet, myCadillac, myGMC app or Plug & Charge.

Question 10

Can I use the ChargePoint App, ChargePoint Card, or ChargePoint Tap to Charge at IONNA?

Answer

You can start a charging session through the Chargepoint App. ChargePoint's "Tap to Charge" and the ChargePoint Card (RFID card) do not currently work at IONNA stations.

Question 11

Does IONNA show up in my vehicles navigation system?

Answer

You can route to your closest IONNA station in BMW, Ford, General Motors, Hyundai, Kia, Mercedes, Porsche, Rivian, Stellantis and Toyota EVs.

Question 12

Will Plug & Charge work at IONNA Rechargeries?

Answer

BMW, General Motors, Hyundai, Kia, Mercedes-Benz, Rivian, Ford, and Volvo drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Question 13

Can I charge my Tesla at an IONNA Rechargery location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's and have both NACS and CCS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge. Please check your Tesla Owners Manual for details on third-party charging.

Question 14

How can I pay for charging?

Answer

You can always pay for charging with a credit card (tap, swipe, or insert), via app, Plug & Charge, Google Pay, and Apple Pay.

Question 15

Can I use my vehicles mobile app to pay?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 16

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Presto, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 17

Are the IONNA Rechargeries open to everyone?

Answer

Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 18

What connectors will you find at a Rechargery?

Answer

Every Rechargery will offer both CCS & NACS connectors. We also support the use of adapters purchased from your dealer.

Question 19

Where can I find my local rechargery?

Answer

You can always check this website for the most up to date information on locations, including those that are coming soon! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps ChargePoint, Shell, and more.

Question 20

I’m having trouble with an IONNA dispenser.

Answer

Please use the feedback loop on the charger in question to let us know of any issue.

Question 21

I’m having trouble with payment.

Answer

Call 1.833.ION.CHRG

Question 22

I have a general inquiry/question about IONNA

Answer

We love hearing from you! Please fill out the form here.