Our number one goal is to make sure your charging experience is smooth and hassle-free. Whether you have questions about our Rechargeries, need help with your account, or want to learn more about EV charging, our support team is just a click away.
Get in touch!
The whole reason we started this company was you! If you are having an issue, want more info, or just looking to share your experience or suggestions, we are listening!
FAQs
Check out our FAQs for quick answers to common questions about our Rechargeries, and more.
Please use the feedback loop on the charger in question to let us know of any issue.
Where can I find my local rechargery?
You can always check this website for the most up to date information on locations, including those that are coming soon! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps ChargePoint, Shell, and more.
What connectors will you find at a Rechargery?
Every Rechargery will offer both CCS & NACS connectors. We also support the use of adapters purchased from your dealer.
Are the IONNA Rechargeries open to everyone?
Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!
What charging apps work at an IONNA Rechargery?
You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Presto, Rivian, Stellantis Free2Move Charge, and Toyota.
Can I use my vehicles mobile app to pay?
You can use the following apps to pay for charging at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Rivian, Stellantis Free2Move Charge, and Toyota.
How can I pay for charging?
You can always pay for charging with a credit card (tap, swipe, or insert), via app, Plug & Charge, Google Pay, and Apple Pay.
Can I charge my Tesla at an IONNA Rechargery location?
Yes, IONNA Rechargery locations love to charge Tesla's and have both NACS and CCS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge. Please check your Tesla Owners Manual for details on third-party charging.
Will Plug & Charge work at IONNA Rechargeries?
BMW, General Motors, Hyundai, Kia (MY26 EV6), Mercedes-Benz, Rivian, and Ford drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.
Does IONNA show up in my vehicles navigation system?
You can route to your closest IONNA station in BMW, Ford, General Motors, Hyundai, Kia, Mercedes, Porsche, Rivian, Stellantis and Toyota EVs.
Can I use the ChargePoint App, ChargePoint Card, or ChargePoint Tap to Charge at IONNA?
You can start a charging session through the Chargepoint App. ChargePoint's "Tap to Charge" and the ChargePoint Card (RFID card) do not currently work at IONNA stations.
Does the 20% discount apply to all BMW vehicles?
Yes, all BMW and MINI drivers who initiate charging with Plug & Charge or the My BMW App will receive 20% off charging sessions through September 30, 2026.
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