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How to charge your EV at an IONNA Rechargery

No app, no account, no membership needed. Grab the NACS or CCS connector that fits your car, plug in, and start with a card, your phone or a charging app. Or let Plug & Charge do it for you.

An IONNA dispenser with its NACS and CCS connectors at a Rechargery

Charging, step by step

It works the same at every Rechargery.

  1. 1

    Pull in and plug in

    Any available stall, nose in or back in. Our cables have a long reach, so grab the NACS or CCS connector that fits your car.

  2. 2

    Start charging and settle in

    Tap a card, your phone or an app, or let Plug & Charge do it. Amenities are close by, and the screen shows your charging and cost details.

    You can also track your session using the Driver’s Dashboard.

  3. 3

    Unplug and go

    When your session is finished, unplug, hang the connector back up, and be on your way. We look forward to your next charge!

Which plug fits your EV?

IONNA offers both NACS and CCS connectors across the network. Whichever one you need, we got it. Check your local Rechargery page for details.

NACS

North American Charging Standard

The “Tesla”-style connector, and a growing number of newer EVs from other brands.

CCS

Combined Charging System

The connector on most other EVs on the road today.

You can use an adapter as long as it's designed for your vehicle and approved for use by your automaker.

How to pay for EV charging at IONNA

Tap to pay

Credit, debit, Apple Pay or Google Pay at the reader. Nothing to set up first.

Never more than $0.39 per kWh, plus tax*. No subscription, no membership, no session fees.

*Select charging services providers may calculate pricing, taxes, fees, and discounts separately

See pricing

What to do while your EV charges

Restrooms, food and drink at most Rechargeries, or a short walk away.

Lounges and pet-friendly areas at select Rechargeries.

Check your Rechargery page for the full list, on site and nearby.

Freshen up

Clean restrooms, no detour needed.

Grab a bite

Snacks and drinks at the Rechargery Market, or food close by.

Stretch your legs

Good lighting and canopy coverage, so you can step out in any weather, any hour.

See what's at your Rechargery

Charging at IONNA, quick answers

How do I charge an EV at an IONNA Rechargery?

You don't need an app, subscription, nor a membership. Pull into an available stall, grab the NACS or CCS connector that fits your car, and start with a card, your phone, a charging app, or let Plug & Charge start automatically.

The dispenser screen shows your charging and cost details as you go. When your session is complete, unplug and hang the connector back up and be on your way.

How do I use a DC fast charger?

It’s easy. At an IONNA Rechargery:

  1. Park at an available charging bay.
  2. Plug in the NACS or CCS connector that fits your EV.
  3. Start your session with Plug & Charge, a credit card (tap, swipe or insert), Apple Pay, Google Pay or a supported app.
  4. When you’re done after your session, just unplug and get back on the road.

What is Plug & Charge?

Plug & Charge lets your EV start and pay for a charging session automatically. Just plug in and walk away! You set it up once in your automaker’s app. See Will Plug & Charge work at IONNA Rechargeries? for the EVs that support it at IONNA.

Will Plug & Charge work at IONNA Rechargeries?

BMW, General Motors, Hyundai, Kia, Mercedes-Benz, Toyota, Porsche, Rivian, Ford, and Volvo drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Do I need an app to charge my EV at IONNA?

No app needed! You can pay right at the charger with a credit card (tap, swipe, or insert), Apple Pay or Google Pay, or use Plug & Charge. If you would like to use an app, plenty are supported. See What charging apps work at an IONNA Rechargery? for the list.

Can I charge my Tesla at an IONNA Rechargery location?

Yes, IONNA Rechargery locations love to charge Teslas and have NACS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge. Check compatibility and find IONNA in your Tesla navigation.

What connectors will you find at a Rechargery?

IONNA provides access to NACS & CCS across the network. We also support the use of adapters approved by your automaker. Check your local Rechargery for details.

How long does it take to fast charge an EV at IONNA?

It depends on your EV. Most EVs charge from about 20% to 80% in 20 to 40 minutes at an IONNA Rechargery, depending on the car, its battery size, the temperature and how much charge it starts with. IONNA chargers deliver up to 400 kW, so your EV can charge as fast as it is able to.

Should I charge my EV to 80% or 100%?

80% for speed, 100% for range.

If you're short on time, around 80% is usually the sweet spot. Charging slows as the battery fills, so that last 20% can take as long as the first 80%.

Charge to 100% when you actually need the range, and when you're not in a hurry.

I’m having trouble with an IONNA dispenser.

Call us at 1.833.ION.CHRG and we’ll help you get charging.

More about charging at IONNA

How much does it cost?

Never more than $0.39 per kWh, plus tax. No subscription, no membership, no session fees.

Pricing

How fast is EV charging?

What up to 400 kW means for your EV, and why the last stretch is slower.

Charging speed

Need a hand? Call 1.833.466.2474 for assistance for anything from payment help to general questions, or reach us at ionna.com/support.

Ready for your first charge?

Find your local Rechargery and pull in. We’ll take it from there.

Find a Rechargery