I have a general inquiry/question about IONNA

Question 1

I have a general inquiry/question about IONNA

Answer

We love hearing from you! Please fill out the form here.

Question 2

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargePoint, Mercedes ME, MyBMW, myCadillac, myChevrolet, myGMC, Stellantis Free2Move Charge.

Check back often as more apps are added as payment options.

Question 3

Can I charge my Tesla at an IONNA Rechargery location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's too and have both NACS and CCS charging bays. However, Tesla models before 2020 may require a Tesla upgrade to be able to charge. Please check your Tesla Owners Manual for details on third-party charging.

Question 4

Is this a test Partner FAQ?

Answer

Yes, it is.

Question 5

Are the IONNA Rechargeries open to everyone?

Answer

Yes! Rechargeries will charge all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 6

What connectors will you find at a Rechargery?

Answer

Every rechargery will offer both CCS & NACS connectors. We also support the use of official adapters purchased from your vehicle brand.

Question 7

Can I make a reservation for a charger?

Answer

Not at launch, but working on it!

Question 8

Where can I find my local rechargery?

Answer

You can always check this website for the most up to date information on locations, including those that are 'coming soon'! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps ChargePoint, Shell, and more.

Question 9

I’m having trouble with an IONNA dispenser.

Answer

Please use the feedback loop on the charger in question to let us know of any issue.

Question 10

I have a general inquiry/question about IONNA

Answer

We love hearing from you! Please fill out the form here.