Is there a limit on how often I can charge to receive the Genesis discount?

Question 1

Is there a limit on how often I can charge to receive the Genesis discount?

Answer

No, there is no limit. You can charge as often as you like and receive the discount when you use In-App Charging or Plug & Charge.

Question 2

Is there a limit on how often I can charge to receive the Genesis discount?

Answer

No, there is no limit. You can charge as often as you like and receive the discount when you use In-App Charging or Plug & Charge.

Question 3

Where can I view my Genesis discount during my charging session?

Answer

After you unplug, press the Cost Detail button on the charger to view the amount your session was discounted.

The Final Cost shown on the charger screen and in your MyHyundai or MyGenesis app is the amount you'll pay — your discount and any applicable taxes have already been applied.

Question 4

Will the Genesis discount work if I use my credit card at the IONNA charger?

Answer

No. You must use In-App Charging or Plug & Charge to receive the discount.

Question 5

Can I combine the Genesis discount with other discounts that IONNA might offer?

Answer

Yes. At times IONNA may offer holiday pricing promotions. In this case, the discount will be applied to the IONNA promotional pricing.

Question 6

How do I receive the Genesis discount?

Answer

For eligible EVs, simply charge at a participating IONNA station using either In-App Charging or Plug & Charge. The discount is applied automatically. A promotional code is not needed.

Question 7

What are the eligible Genesis vehicles and how do I know if it is equipped with In-App Charging or Plug & Charge?

Answer

Eligible EV models with both In-App Charging and Plug & Charge:

GV60 (2026 model year and newer)
Electrified GV70 (2026 model year and newer)

Question 8

Is there a limit on how often I can charge to receive the Hyundai discount?

Answer

No, there is no limit. You can charge as often as you like and receive the discount when you use In-App Charging or Plug & Charge.

Question 9

Can I combine the Hyundai discount with other discounts that IONNA might offer?

Answer

Yes. At times IONNA may offer holiday pricing promotions. In this case, the discount will be applied to the IONNA promotional pricing.

Question 10

What are the eligible Hyundai vehicles and how do I know if it is equipped with In-App Charging or Plug & Charge?

Answer

Eligible EV models with both In-App Charging & Plug & Charge:
IONIQ 5 (2022 model year and newer)
IONIQ 5 N (2025 model year and newer)
IONIQ 9 (2026 model year and newer)
KONA Electric (2025 model year and newer)

EV models with In-App Charging only
IONIQ 5 (2022-2024 model year)

In-App Charging will be available on additional models later this year.

Question 11

Will the Hyundai discount work if I use my credit card at the IONNA charger?

Answer

No. You must use In-App Charging or Plug & Charge to receive the discount.

Question 12

How do I receive the Hyundai discount?

Answer

For eligible EVs, simply charge at a participating IONNA station using either In-App Charging or Plug & Charge. The discount is applied automatically. A promotional code is not needed.

Question 13

Where can I view my Hyundai discount during my charging session?

Answer

After you unplug, press the Cost Detail button on the charger to view the amount your session was discounted.

The Final Cost shown on the charger screen and in your MyHyundai or MyGenesis app is the amount you'll pay — your discount and any applicable taxes have already been applied.

Question 14

How much is the Hyundai discount?

Answer

Eligible Hyundai and Genesis EV owners will receive a 10% charging discount on every charging session at all IONNA fast‑charging stations beginning Aug. 20, 2026.

Hyundai and Genesis EV owners receive an additional 10% bonus discount through Sept. 30, 2026.

Question 15

Does Plug & Charge work for KIA vehicles?

Answer

Yes, Plug & Charge is available for 2025 and newer KIA EV6 and 2026 and newer KIA EV9 at IONNA Rechargeries nationwide.

Question 16

Does Plug & Charge work for Volvo EX60 and EX90 vehicles?

Answer

Yes, Plug & Charge is available for Volvo EX60 and EX90* at IONNA Rechargeries nationwide. *2025 Volvo EX90 vehicles may require a free hardware upgrade from your dealership to use Plug & Charge.

Question 17

Does the 20% discount apply to all BMW vehicles?

Answer

Yes, all BMW and MINI drivers who initiate charging with Plug & Charge or the My BMW App will receive 20% off charging sessions through September 30, 2026.

Question 18

When are where can I view my BMW discount?

Answer

You can find your discounted price/kWh within the My BMW app before your begin your session as well as in the session summary.
The dispenser screen will only reflect the discount in the final cost displayed on the screen.

Question 19

I need help setting up my GM vehicle mobile app or Plug & Charge

Answer

Contact GM Support at 833-647-6937

Question 20

What are the benefits of BMW owners using an IONNA Rechargery?

Answer

IONNA is seamlessly integrated into the BMW Charging Network ecosystem. This means through both the vehicle navigation system and My BMW app, customers can view all the information they need regarding IONNA Rechargeries, including location, live availability, reviews, and nearby amenities. After setting up an account in the My BMW app, drivers can also use Plug & Charge at IONNA Rechargeries. Plug & Charge enables drivers to simply plug in and walk away, no apps or interaction with the charger is needed.

Question 21

How do I charge a BMW at IONNA?

Answer

BMW EVs from Model Year 2024 on can use the Plug & Charge function at IONNA. This means that no interaction with a credit card, the app or the charger Is required. Just plug In and walk away. To get set up, create an account with Shell Recharge within the My BMW app. Once completed, a Plug & Charge contract certificate will be automatically downloaded to the vehicle.

Question 22

Does the 10% discount apply to all GM vehicles?

Answer

It does! Starting March 2, every make and model is eligible to receive the discount, if they start a charge via the myChevrolet, myCadillac, myGMC app or Plug & Charge.

Question 23

Can I use the ChargePoint App, ChargePoint Card, or ChargePoint Tap to Charge at IONNA?

Answer

You can start a charging session through the Chargepoint App. ChargePoint's "Tap to Charge" and the ChargePoint Card (RFID card) do not currently work at IONNA stations.

Question 24

Does IONNA show up in my vehicles navigation system?

Answer

You can route to your closest IONNA station in BMW, Ford, General Motors, Hyundai, Kia, Mercedes, Porsche, Rivian, Stellantis and Toyota EVs.

Question 25

Will Plug & Charge work at IONNA Rechargeries?

Answer

BMW, General Motors, Hyundai, Kia, Mercedes-Benz, Rivian, Ford, and Volvo drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Question 26

Can I charge my Tesla at an IONNA Rechargery location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's and have both NACS and CCS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge. Please check your Tesla Owners Manual for details on third-party charging.

Question 27

How can I pay for charging?

Answer

You can always pay for charging with a credit card (tap, swipe, or insert), via app, Plug & Charge, Google Pay, and Apple Pay.

Question 28

Can I use my vehicles mobile app to pay?

Answer

You can use the following apps to pay for charging at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 29

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Presto, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 30

Are the IONNA Rechargeries open to everyone?

Answer

Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 31

What connectors will you find at a Rechargery?

Answer

Every Rechargery will offer both CCS & NACS connectors. We also support the use of adapters purchased from your dealer.

Question 32

Where can I find my local rechargery?

Answer

You can always check this website for the most up to date information on locations, including those that are coming soon! You can also find us by searching for "IONNA" on Plugshare, Google Maps, Apple Maps ChargePoint, Shell, and more.

Question 33

I’m having trouble with an IONNA dispenser.

Answer

Please use the feedback loop on the charger in question to let us know of any issue.

Question 34

I’m having trouble with payment.

Answer

Call 1.833.ION.CHRG

Question 35

I have a general inquiry/question about IONNA

Answer

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