FAQs

Question 1

Does plug and charge work for Volvo EX60 and EX90 vehicles?

Answer

Yes, Plug & Charge is available for Volvo EX60 and EX90* at IONNA Rechargeries nationwide. *2025 Volvo EX90 vehicles may require a free hardware upgrade from your dealership to use Plug & Charge.

Question 2

Does the 20% discount apply to all BMW vehicles?

Answer

Yes, all BMW and MINI drivers who initiate charging with Plug & Charge or the My BMW App will receive 20% off charging sessions through September 30, 2026.

Question 3

Can I use the ChargePoint App, ChargePoint Card, or ChargePoint Tap to Charge at IONNA?

Answer

You can start a charging session through the Chargepoint App. ChargePoint's "Tap to Charge" and the ChargePoint Card (RFID card) do not currently work at IONNA stations.

Question 4

Will Plug & Charge work at IONNA Rechargeries?

Answer

BMW, General Motors, Hyundai, Kia (MY26 EV6), Mercedes-Benz, Rivian, Ford, and Volvo drivers can now use Plug & Charge! Be sure to check back regularly as we add capabilities for other partners.

Question 5

Can I charge my Tesla at an IONNA Rechargery location?

Answer

Yes, IONNA Rechargery locations love to charge Tesla's and have both NACS and CCS charging bays. However, Tesla models before 2021 may require an upgrade to be able to charge. Please check your Tesla Owners Manual for details on third-party charging.

Question 6

What charging apps work at an IONNA Rechargery?

Answer

You can use the following apps to start a remote charging session at your local IONNA Rechargery: ChargeHub, ChargePoint, EV Connect, Ford, Kia Access, Lexus, Mercedes Benz, MINI, My BMW, myCadillac, myChevrolet, myGMC, MyHyundai with Bluelink, My Porsche, Presto, Rivian, Stellantis Free2Move Charge, Toyota and Volvo Cars.

Question 7

Are the IONNA Rechargeries open to everyone?

Answer

Yes! IONNA charges all EVs, including vehicles that do not come from our founding automaker brands. The more the merrier!

Question 8

What connectors will you find at a Rechargery?

Answer

Every Rechargery will offer both CCS & NACS connectors. We also support the use of adapters purchased from your dealer.